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Terms of Service

Effective date: April 13, 2026

These Terms of Service govern your use of the Atomic Labs website and services. By using the site or engaging Atomic Labs, you agree to these terms.

1. Who we are

Atomic Labs provides managed AI assistant services, custom automation, technical implementation, and related support for businesses and professionals.

2. Acceptance of these terms

These Terms of Service govern your use of the Atomic Labs website and any services we provide unless a separate written agreement states otherwise. By accessing the website, communicating with us about services, or using the services, you agree to these Terms.

3. Website use

You may use this website only for lawful purposes. You agree not to misuse the site, interfere with its operation, attempt unauthorized access, test or bypass security without permission, scrape restricted content, or use the site in any way that could harm Atomic Labs, its systems, or other users.

4. Services and service documents

Specific services, deliverables, pricing, timelines, support expectations, and commercial terms may be defined in a proposal, statement of work, order form, invoice, service agreement, or other written document between you and Atomic Labs. If there is a conflict between these Terms and a signed client agreement, the signed client agreement controls for that engagement.

5. Eligibility and authority

You represent that you are legally able to enter into these Terms and, if acting on behalf of a company or other entity, that you have authority to bind that entity.

6. Acceptable use

You may not use Atomic Labs services to create, store, process, distribute, automate, or facilitate unlawful, infringing, fraudulent, abusive, deceptive, harmful, or security-violating activity. Prohibited uses include, without limitation:

  • Spam, harassment, impersonation, fraud, phishing, or deceptive outreach.
  • Malware, credential theft, unauthorized access attempts, or security exploitation.
  • Infringement of privacy, publicity, confidentiality, intellectual property, or contractual rights.
  • Use that violates platform rules, export controls, sanctions, or other applicable laws.
  • Use of connected accounts or data without authorization from the owner or controller of that account or data.

7. Client responsibilities

If you become a client, you are responsible for:

  • Providing accurate information, decisions, approvals, and timely feedback.
  • Maintaining the security of your own accounts, credentials, domains, inboxes, APIs, and connected third-party tools.
  • Ensuring you have the right to provide any data, prompts, content, documents, customer information, or account access you share with us.
  • Reviewing outputs before using them in legal, medical, financial, employment, compliance, security-sensitive, or other high-stakes contexts.
  • Using the services in compliance with law and with the policies of the platforms and systems you connect.

8. Connected accounts and authorized actions

If you authorize us to connect or operate third-party systems on your behalf, including email, chat, CRM, scheduling, advertising, analytics, payment, web, cloud, social, or other tools, you authorize us to take actions within the permissions and workflows you approve. You remain responsible for confirming that those actions are lawful, properly authorized, and appropriate for your business.

9. Third-party platform compliance

You are responsible for complying with the terms, policies, and technical restrictions of each third-party platform you ask us to connect to or use on your behalf. Atomic Labs may refuse, limit, suspend, or discontinue functionality where a requested use would violate platform rules, legal requirements, security standards, or acceptable use expectations.

10. Meta and advertising platform data

If you authorize access to Meta, Facebook, or other advertising platforms, Atomic Labs may access and process business account data, ad account data, campaign structures, creatives, reporting, performance metrics, audiences, billing-related metadata, and related operational data as needed to provide requested services. You represent that you have authority to grant that access and direct those actions.

11. AI outputs and human review

Our services involve AI-assisted workflows. AI output can be incomplete, inaccurate, outdated, biased, or inappropriate in some contexts. You are responsible for reviewing outputs before relying on them, publishing them, sending them, or acting on them. Atomic Labs does not guarantee that AI-generated outputs will be error-free, legally compliant, non-infringing, or fit for every purpose.

12. Experimental and third-party dependencies

Some features may rely on third-party APIs, AI models, hosted providers, browsers, messaging platforms, analytics tools, advertising platforms, payment processors, or integrations that Atomic Labs does not control. Those services may change pricing, availability, capabilities, limits, policies, permissions, or technical behavior at any time. We may modify, replace, suspend, or discontinue features that depend on those systems.

13. Fees, billing, and renewals

Fees, billing frequency, setup fees, renewal terms, and payment terms will be provided in your client agreement, invoice, or other written terms. Unless otherwise agreed in writing, fees are non-refundable once services have been rendered or work has begun. We may suspend work for overdue balances. Future pricing may change on renewal or for new scopes of work with notice.

14. Intellectual property

Atomic Labs retains ownership of its pre-existing intellectual property, including software, systems, code libraries, prompts, frameworks, methodologies, documentation, templates, internal tools, trade secrets, and know-how. Subject to payment in full and any written agreement between the parties, you retain ownership of the business materials and content you provide, and you receive the rights expressly granted in your client agreement for deliverables created for you.

15. Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other party's confidential information using reasonable care and to use it only as needed to perform under the relationship, except where disclosure is required by law, legal process, or professional obligation.

16. Results disclaimer

Atomic Labs does not guarantee business outcomes, including revenue, profit, sales, leads, conversions, rankings, deliverability, or operational performance. Results depend on many factors outside our control, including your offer, market, data quality, timing, approval speed, connected systems, and third-party platform behavior.

17. Availability and support

We aim to provide reliable service, but we do not guarantee uninterrupted availability of the website or services, or any specific uptime, response time, turnaround time, or support level, unless expressly stated in a separate written agreement. Maintenance, updates, security events, third-party failures, rate limits, model changes, and platform outages may cause downtime or degraded performance.

18. Suspension and termination

We may suspend or terminate access to the website or services if you violate these Terms, fail to pay amounts due, create legal, platform, reputational, or security risk, or misuse the service. You may stop using the website at any time. Client termination, wind-down, and access terms may also be governed by the applicable client agreement.

19. Offboarding and data transition

Unless otherwise agreed in writing, upon termination we may disable access to hosted systems, assistants, automations, and connected environments we manage. We may provide reasonable transition materials or exports at our discretion or as required by a written agreement. We are not obligated to continue hosting, maintaining, or supporting terminated environments indefinitely.

If you want deletion of connected platform data or app-connected data after termination, follow the instructions on our Data Deletion Instructions page or contact atom@atomiclabs.tech.

20. Disclaimers

The website and services are provided on an "as is" and "as available" basis, except to the extent otherwise stated in a signed agreement. To the fullest extent permitted by law, Atomic Labs disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the website or services will be uninterrupted, error-free, secure, or that defects will always be corrected.

21. Limitation of liability

To the fullest extent permitted by law, Atomic Labs will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, business opportunities, or substitute service costs. To the fullest extent permitted by law, Atomic Labs' total liability arising out of or related to the website or services will not exceed the amount you paid to Atomic Labs for the specific services giving rise to the claim during the three months before the event giving rise to liability.

22. Indemnification

You agree to indemnify, defend, and hold harmless Atomic Labs from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from your misuse of the website or services, your violation of these Terms, your data or connected accounts, or your infringement or violation of another party's rights.

23. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Unless a written agreement states otherwise, any dispute arising from these Terms or the services will be brought in the state or federal courts located in California, and each party consents to that venue and jurisdiction.

24. Changes to these terms

We may update these Terms from time to time. When we do, we will update the effective date on this page. Your continued use of the website or services after changes become effective means you accept the updated Terms.

25. Contact

If you have questions about these Terms, contact atom@atomiclabs.tech.

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