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Privacy Policy

Effective date: April 13, 2026

This policy explains what we collect, why we collect it, and how we handle it. We keep this simple. If you have questions, email atom@atomiclabs.tech.

1. Who we are

Atomic Labs provides managed AI assistant services, custom automation, technical implementation, and related support for businesses and professionals.

2. Scope of this policy

This Privacy Policy applies to the Atomic Labs website, sales and onboarding communications, and the services we provide directly to prospects and clients. It covers information we collect from you, about you, or on your behalf in connection with operating our business and delivering our services.

3. Information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details, such as your name, email address, phone number, company name, role, and billing information.
  • Inquiry, sales, and onboarding information you share through forms, calls, email, Discord, scheduling tools, or other communication channels.
  • Client service data, including prompts, messages, files, notes, workflows, project information, uploaded content, documentation, preferences, and business context you provide so we can configure, operate, and improve your assistant.
  • Connected account and integration data, including metadata, tokens, permissions, logs, account identifiers, configuration details, and account-level information needed to connect third-party tools you authorize us to use.
  • Third-party platform data made available through authorized integrations, such as email metadata, CRM records, scheduling data, advertising account data, analytics, messaging content, and performance reporting.
  • Meta or Facebook platform data, where applicable, including business account identifiers, ad account identifiers, campaign, ad set, ad, creative, audience, performance, billing, reporting, and related business data made available through Meta APIs and permissions you authorize.
  • Technical and usage data such as IP address, browser type, device data, approximate location, referring pages, session activity, and site interactions.
  • Payment and transaction data processed through third-party payment providers. We do not store full payment card numbers ourselves.

4. Sources of information

We collect information directly from you, automatically through website and service usage, from third-party services you connect or authorize, from payment and scheduling providers, and from business partners or representatives acting on your behalf.

5. How we use information

We use information to:

  • Respond to inquiries, book calls, prepare proposals, and onboard clients.
  • Provide, configure, secure, maintain, support, and improve our services.
  • Operate AI assistants, workflows, automations, reports, and connected integrations you request or authorize.
  • Access, analyze, synchronize, transform, route, or display data from authorized third-party connections to deliver requested functionality.
  • Use Meta or Facebook advertising data, where authorized, to support ad account connections, campaign management, reporting, optimization, automations, troubleshooting, and related services you request.
  • Communicate with you about onboarding, support, billing, renewals, updates, and service-related issues.
  • Monitor performance, troubleshoot failures, prevent abuse, and keep our systems and client environments secure.
  • Comply with legal, accounting, tax, contractual, and recordkeeping obligations.
  • Analyze website and product usage to improve user experience, service quality, and operations.

6. Legal bases for processing

Where applicable, we process personal information because it is necessary to perform a contract, respond to a request you made, pursue legitimate business interests, comply with legal obligations, protect our rights and security, or because you gave consent.

7. How we share information

We do not sell your personal information. We may share information with:

  • Hosting, infrastructure, analytics, scheduling, communications, payment, storage, monitoring, security, and support providers that help us operate the business.
  • AI model, API, automation, integration, browser, and workflow providers when needed to deliver the services you request.
  • Third-party platforms and services you direct us to connect to, query, update, or use on your behalf.
  • Professional advisers such as accountants, lawyers, insurers, auditors, or consultants where needed.
  • Authorities or other parties when required by law, court order, legal process, or to protect our rights, users, systems, or security.
  • A buyer, investor, or successor if Atomic Labs is involved in a merger, acquisition, restructuring, financing, or asset sale.

8. Client data, service provider role, and confidentiality

When we provide services to clients, we may process data on the client's behalf. In many cases, Atomic Labs acts as a service provider or processor, and the client controls what data is submitted, which accounts are connected, and how the service is used. We treat client business information as confidential and use it only as needed to provide, secure, maintain, and support the services, subject to our agreements and applicable law.

9. Connected accounts and integrations

If you authorize integrations with third-party tools such as email, chat, CRM, scheduling, analytics, advertising, payment, cloud, or other business systems, we may access, retrieve, store, process, transform, transmit, or display data from those systems as needed to provide the service. You are responsible for ensuring you have the authority to connect those accounts and share that data with us.

10. Meta and Facebook platform data

If you authorize a Meta or Facebook connection, we may access and process account, ad account, campaign, ad set, ad, creative, reporting, performance, audience, and related business data made available through Meta APIs and permissions. We use that data only to provide, maintain, secure, analyze, automate, troubleshoot, report on, and improve the services you request. We do not sell Meta platform data.

11. Cookies, analytics, and embedded services

We may use cookies, pixels, local storage, and similar technologies to understand how the website is used, keep the site secure, remember settings, and improve performance. Third-party tools embedded on the site, such as scheduling, video, analytics, and hosting services, may also place cookies or collect usage data under their own policies.

12. Data retention and deletion

We retain information for as long as reasonably necessary to provide services, operate the business, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and keep appropriate business and accounting records. Retention periods vary based on the type of information and the purpose for which it was collected.

After a service ends, we may delete, return, or de-identify client data, except where retention is reasonably necessary for backups, fraud prevention, security investigations, legal compliance, financial recordkeeping, dispute resolution, or enforcement of our agreements.

If you want us to delete data associated with a connected third-party platform, including Meta or Facebook data, you can submit a request by contacting atom@atomiclabs.tech or visiting our Data Deletion Instructions page.

13. Security

We use reasonable technical and organizational safeguards designed to protect information, which may include access controls, account permissions, authentication measures, logging, environment separation, managed infrastructure protections, and operational security practices appropriate to the nature of the service. That said, no method of transmission, storage, or security control is perfect, and we cannot guarantee absolute security.

14. International data transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your jurisdiction.

15. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing. You may also have rights related to portability, withdrawal of consent, or appeal of a privacy decision. To make a request, contact atom@atomiclabs.tech. We may need to verify your identity before responding.

16. California privacy notice

If you are a California resident, you may have additional rights under California law regarding access to, deletion of, and correction of personal information, subject to exceptions. We do not sell or share personal information for cross-context behavioral advertising as those terms are commonly used under California privacy law.

17. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

18. Third-party sites and services

Our website or services may link to or rely on third-party sites, applications, and services. We are not responsible for the privacy practices, availability, or security of those third parties. Review their policies before using them.

19. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Material changes will be reflected here, and your continued use of the website or services after changes become effective means the updated policy will apply.

20. Contact

If you have questions about this Privacy Policy or how we handle data, contact atom@atomiclabs.tech.

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